Below is a list of 800, 888, and 877 numbers maintained for
specific uses. Please note that calls cannot be transferred
to other areas of the agency from these connections.
The TCEQ does not have a general toll-free number. The main
switchboard can be contacted by dialing 512/239-1000.
Information Lines:
- AirCheckTexas Drive a Clean Machine:
800-913-3321
Find out details on qualifying for a $3,500 voucher towards
purchase of a new vehicle. The purpose is to remove older, more
polluting vehicles from Texas roadways in certain counties.
- Local Government Assistance:
800-447-2827
Hot line for local
governments to obtain information, advice and assistance from
the TCEQ. Answered from 9 a.m. to noon and from 1 p.m. to 4 p.m. on
business days.
- Ozone Status Line:
888-994-9901
Provides the latest status of ozone warnings for Houston and
Dallas-Fort Worth. Updated hourly, 7 days a week. Indicates if a
warning is issued and the level of the warning. (See our PDF
about ozone.)
- Public Assistance on Permitting:
800-687-4040
One-stop calling for the general public to inquire about
permitting activity within the TCEQ.
- Small Business Assistance:
800-447-2827
Hot line for small
businesses to request environmental information and to find out
how to comply with environmental regulations. Answered from 9 a.m.
to noon and from 1 p.m. to 4 p.m. on business days.
- Superfund Community Relations Line:
800-633-9363
Local citizens may call with questions and concerns regarding state
and federal superfund sites in their area.
- Texas Emissions Reduction Plan
(TERP)Program:
800-919-TERP (8377)
Find out about grants available in selected counties to upgrade or
replace heavy-duty vehicles and equipment to improve Texas air
quality.
- Texas Small Public Water System Training
Program:
877-822-5349
For use by small water systems and water operators working for
those systems to enroll in the program, and by TCEQ approved
training providers who teach those enrolled in the program.
- Toxicology Information Line:
877-992-8370
Get information about toxicology-related issues, including Texas
Water Code 26.408 notices.
- Vehicle Emissions Testing Hot Line:
888-295-0141
For information about vehicle emissions testing and the vehicle
emissions
registration denial program.
Reporting Lines:
-
Environmental Complaints Hot Line:
888-777-3186
Texas residents can use this line to report environmental
complaints. Calls will be routed automatically to the closest TCEQ
regional office. Callers after business hours may leave a recorded
message.
- Fraud
Reporting Hot Line:
877-901-0700
For use by the public to report allegations of fraud, waste, or
abuse related to TCEQ operations.
- Laboratory Reporting Fax Line:
800-252-0237
Used by laboratories to report positive fecal coliform content in
water samples.
- Smoking Vehicle Reporting Line:
800-453-7664
For use by the public to report
smoking vehicles.
- Spill Reporting (24-Hour):
800-832-8224
Used to report spills, unpermitted discharges or releases to the
environment, and SARA/EPCRA report notices. Supported by several
Texas agencies, this line is answered 24 hours a day and serves as
the TCEQ spill reporting line during the day and the State
Emergency Response Commission (SERC) line at night.
- Non-Spill Emergencies Hot Line:
888-777-3186
Texas residents can use this line to report environmental
emergencies that are not spills. Calls are routed automatically to
the closest TCEQ regional office. After business hours, callers may
leave a recorded message or be forwarded to an after-hours pager or
answering service.
- Water/Wastewater Homeland Security Threat Hot
Line:
888-777-3186
Water and wastewater systems are required to report acts that
threaten the ability of their system to provide safe and adequate
water and wastewater services. Calls are routed automatically to
the closest TCEQ regional office. After business hours, callers may
leave a recorded message or may be forwarded to an after-hours
pager or answering service.
- Stephenville Special Project Office:
800-687-7078
Specifically for the Stephenville, Texas area. Used to receive
complaints concerning for example, dairy runoff and overflowing
ponds. Mandated by the legislature.
- Watermaster Water Usage Reporting Lines: Used
by water rights holders to report in advance water pumping/usage in
areas served by a watermaster.
Concho Watermaster: 866-314-4894
Rio Grande Watermaster: 800-609-1219
South Texas Watermaster: 800-733-2733
