Since people react to odors in different ways, and since environmental odors usually come and go, we have specific odor investigation procedures to help us evaluate nuisance odor complaints.

• As with all complaints, if the situation appears to be an imminent threat to your health or to the environment, we will respond within 24 hours—usually much sooner.
• We cannot confirm a nuisance violation without knowing your identity. However, if you want to remain anonymous, we can still conduct an investigation to determine if there is a violation of operational rules or standards.
• When we investigate a nuisance complaint, we gather evidence to help us evaluate the four primary characteristics of odors—frequency, intensity, duration, and offensiveness (FIDO).
• The presence of any of these four factors alone at a very high level can result in a nuisance violation, but usually it is a combination of the factors that results in a determination that a nuisance exists.